At Marian Escapes, we are committed to ensuring your satisfaction with our products, which include camping gear, fishing gear, and luggage. Please read this policy carefully to understand your rights regarding returns and refunds.
1. Eligibility for Returns
- Returns are accepted only for products that are damaged, defective, or incorrect.
- Products must be reported for return within 7 days of delivery.
- To be eligible, items must be in their original condition, unused, and with all packaging intact.
2. How to Request a Return
- Contact us immediately at [email protected] with your order number and details of the issue.
- Provide clear photos of damaged or defective products if applicable.
- Our team will review your request and guide you through the return process.
3. Refund Process
- Once your return is approved and the item is received, we will process your refund.
- Please allow up to 7–10 business days for the refund to be processed.
4. Non-Returnable Items
- Items that are not eligible for return include:
- Products used or damaged after delivery
- Products without original packaging or accessories
- Items purchased incorrectly due to customer error
5. Exchanges
- Currently, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order.
6. Shipping Costs for Returns
- For eligible returns due to damaged, defective, or incorrect products, Marian Escapes will cover the return shipping costs.
- For returns not related to product defects, the customer may be responsible for return shipping.
7. Contact Us
If you have any questions about your order, returns, or refunds, please contact us at [email protected].